Privacy Policy
Last Updated: October 2024
Vumani Funeral Services (referred to as “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of the personal information of our clients and website users. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Personal Information We Collect
We may collect the following types of personal information when you use our website or services:
Identification Information: Name, ID number, date of birth, etc.
– Contact Information Address, phone number, email address.
– Service Information:Details related to requested services (e.g., preferred burial or funeral arrangements).
– Financial Information: Payment information (banking details, if required for services).
– Technical Information: IP address, browser type, and website usage information (collected through cookies).
2. How We Collect Personal Information
We collect personal information in the following ways:
– Directly from you: Through forms, emails, phone calls, or when you contact us for services.
– Automatically: Through website cookies or similar technology for enhancing user experience.
– Third Parties: In certain cases, we may receive information from third parties authorized by you to provide us with your information.
3. Use of Personal Information
We use your personal information to:
– Provide and personalize funeral and related services.
– Communicate with you regarding arrangements, updates, and support.
– Process payments and manage financial transactions.
– Improve our website, services, and overall user experience.
– Comply with legal obligations and protect our legal rights.
4. Sharing of Personal Information
We may share your personal information with:
– Service Providers: Such as catering, officiants, florists, or transport providers, only when necessary for service delivery.
– Legal Authorities: When required by law or to protect our legal rights.
– Third-Party Contractors: For purposes such as web hosting, analytics, or marketing, in line with our Privacy Policy.
We will never sell, rent, or disclose your personal information to third parties for commercial gain.
5. Protection of Personal Information
We are committed to safeguarding your personal information. We use a combination of technical and organizational security measures, such as encryption and secure storage, to prevent unauthorized access, alteration, or loss of your data.
6. Your Rights Under POPIA
As per the POPIA, you have the following rights regarding your personal information:
– Access: may request a copy of the personal information we hold about you.
– Correction: You may ask us to update or correct your information if it is inaccurate.
– Deletion: Under certain conditions, you may request that we delete your personal information.
– Objection: You may object to the processing of your personal information for specific purposes.
– Withdrawal of Consent: You may withdraw consent where we rely on it for processing your information.
To exercise any of these rights, please contact us using the details provided in Section 10.
7. Data Retention
We will retain your personal information only for as long as is necessary for the purposes outlined in this policy or as required by law.
8. Cookies
Our website may use cookies to enhance user experience, track website performance, and analyze traffic. You may disable cookies in your browser settings, but this may limit certain features on our site.
9. Links to Third-Party Websites
Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your POPIA rights, please contact us at:
Vumani Funeral Services
Email: info@vumanifuneralservices.co.za
Phone:012 947 9180
Address: M17
Garankuwa,Pretoria
0152
By using our website and services, you consent to the collection and processing of your personal information as described in this Privacy Policy.